Guest Service Agent

Peachtree Group; Paris (TX); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group’s TownePlace Suites & Fairfield Inn and Suites in Paris, TX is seeking a Guest Service Agent to warmly welcome guests, handle check-ins and check-outs, verify billing, and secure payments while delivering brand-standard service.

The role emphasizes anticipating guest needs, resolving requests promptly, and maintaining accuracy across reservations. Benefits include comprehensive insurance, a 401(k) match, paid holidays and time off, and access to employee assistance.

Qualifications

• Behaviors listed as required: Loyal, Detail Oriented, Team Player, Dedicated, Enthusiastic.
• Motivations listed as required: Self-Starter, Ability to Make an Impact, Flexibility.

Responsibilities

• Process check-ins and check-outs in a friendly, professional, timely manner.
• Secure payments and verify/adjust billing accurately.
• Assist guests with reservations and requests while following brand standards.
• Anticipate guest needs and provide creative solutions to enhance satisfaction.

Skills

Loyal

Detail Oriented

Team Player

Dedicated

Enthusiastic

Self-Starter

Ability to Make an Impact

Flexibility

Job description

TownePlace Suites & Fairfield Inn and Suites
3005 N Main St
Paris, TX 75460, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Behaviors

Required

Loyal

Loyal

: Shows firm and constant support to a cause

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Team Player

: Works well as a member of a group

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Enthusiastic

: Shows intense and eager enjoyment and interest

Motivations

Required

Self-Starter

: Inspired to perform without outside help

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Flexibility

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.