Guest Service Agent

Peachtree Group Hospitality Management; Florence (KY); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent to warmly welcome guests, process check-ins/outs, secure payments, and assist with reservations while upholding brand standards. This role aims to anticipate guest needs and provide timely, high-quality service.

Ideal candidates will have strong communication skills, a customer-focused mindset, and the ability to handle billing adjustments as needed. Competitive benefits accompany this position.

Qualifications

• Previous guest service experience preferred.
• Strong communication and problem-solving skills.
• Ability to work weekends/holidays.

Responsibilities

• Process check-ins and check-outs accurately.
• Handle payments and verify billing.
• Assist guests with reservations and requests.

Skills

Guest service

Communication

Customer focus

Problem solving

Education

High school diploma

Tools

POS systems

Reservation software

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.