Guest Service Agent

Peachtree Group Hospitality Management; Lawrenceville (GA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Life insurance

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent to process check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests with friendly, professional service. The role focuses on anticipating guest needs and delivering solutions while adhering to brand standards.

The position emphasizes high-quality guest experience and consistent service excellence across all interactions, with a commitment to work-life balance and

Responsibilities

• Process check-ins and check-outs with accuracy
• Secure payment and verify/adjust billing
• Assist guests with reservations and requests in a friendly, timely manner
• Follow brand standards to ensure guest satisfaction

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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