Guest Service Agent

Homewood Suites Prattville!; Fays (AL); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Homewood Suites Prattville! is seeking a Guest Service Agent to welcome guests, process check-ins and check-outs, secure payment, and verify billing in a friendly, professional, timely manner.

You will assist guests with reservations and requests, anticipate needs, and uphold brand standards to ensure a memorable stay. This role requires clear communication, multi-tasking, and precise handling of billing information while maintaining guest confidentiality and a welcoming environment.

Responsibilities

• Process check-ins and check-outs.
• Secure payment and verify billing.
• Assist guests with reservations and requests.
• Uphold high standards of service and follow brand standards.

Job description

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.