Guest Service Agent

Courtyard Farmington Hills; Farmington Hills (MI); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays and paid time off

Employee Assistance Program

Job summary

Courtyard Farmington Hills is seeking a friendly Guest Service Agent to manage front desk duties at our Farmington Hills, MI location. You will handle check-ins and check-outs, secure payments, verify and adjust guest billing, and assist guests with reservations and requests while upholding our brand standards.

The role emphasizes anticipating guest needs, delivering exceptional service, and creating a welcoming experience for all guests in a timely manner.

Responsibilities

• Process check-ins and check-outs.
• Secure payment and verify/adjust billing.
• Assist guests with reservations and requests.
• Maintain high standards of quality and brand compliance.

Job description

Courtyard Farmington Hills
33043 Hamilton Court
Farmington Hills, MI 48334, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

• medical, dental, vision, disability, and life insurance
• generous 401(k) retirement match
• Paid Holidays and Paid Time Off
• access to our Employee Assistance Program and Fund

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.