Guest Service Agent

Peachtree Group Hospitality Management; Milwaukee (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent to process check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional manner. The role emphasizes high-quality guest satisfaction, anticipating needs, and delivering creative service solutions while adhering to brand standards.

The position offers comprehensive benefits including medical, dental, vision, disability, and life insurance,

Qualifications

• Guest service focused with friendly, professional demeanor.

Responsibilities

• Process check-ins and check-outs accurately and efficiently.
• Secure payments and verify billing.
• Adjust billing as needed and resolve discrepancies.
• Assist guests with reservations and requests in a timely manner.
• Anticipate guest needs and exceed expectations.
• Provide exceptional service while upholding brand standards.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.