Guest Service Agent

Peachtree Group; Huntsville (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Peachtree Group in Huntsville, AL seeks a Guest Service Agent to welcome guests and manage check-ins and check-outs with accuracy and courtesy. You will secure payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional manner.

You will anticipate guest needs, exceed expectations, and uphold brand standards while delivering exceptional service and timely communication.

Responsibilities

• Process check-ins and check-outs accurately and efficiently.
• Secure payments and verify/adjust guest billing as needed.
• Assist guests with reservations and special requests in a friendly, timely manner.
• Deliver service that meets brand standards and creates memorable guest experiences.
• Anticipate guest needs and provide creative solutions to satisfy requests.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.