Guest Service Agent

Peachtree Group; Romulus (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group is seeking a Guest Service Agent in Romulus, MI to handle check-ins and check-outs, secure payments, and assist guests with reservations and requests. The role emphasizes friendly, professional, timely service aligned with brand standards to guarantee guest satisfaction.

Benefits include medical, dental, vision, disability and life insurance, a generous 401(k) retirement match, paid holidays and paid time off, plus access to an Employee Assistance Program and Fund.

Responsibilities

• Process check-ins and check-outs in a courteous and efficient manner.
• Secure payment and verify/adjust guest billing as needed.
• Assist guests with reservations and special requests to ensure satisfaction.
• Maintain high standards of quality and brand compliance in all interactions.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.