Guest Service Agent

Peachtree Group; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Disability and life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Benefit Fund

Job summary

Peachtree Group in Austin, TX is seeking a Guest Service Agent to manage check-ins and check-outs, secure payments, and verify billing while delivering friendly, professional service.

You will assist guests with reservations and requests, uphold brand standards, and anticipate needs with creative solutions to ensure guest satisfaction.

A positive attitude, strong communication, and the ability to multitask will help you excel in this front-line hospitality role.

Qualifications

• Experience handling guest transactions and payments.
• Proven ability to process check-ins and check-outs accurately.
• Experience with reservation systems is a plus.

Responsibilities

• Process check-ins and check-outs.
• Secure payments and verify/adjust billing.
• Assist guests with reservations and requests in a timely manner.
• Maintain high standards of service and brand compliance.

Skills

Customer service

Communication

Billing and payments

Reservation handling

Problem solving

Tools

POS system

Booking system

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.