Guest Service Agent

Peachtree Group; Muscatine (IA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Peachtree Group is seeking a Guest Service Agent in Muscatine, IA to provide friendly, professional service at the front desk. You will handle check-ins/outs, secure payments, and assist guests with reservations and requests while upholding brand standards.

This role emphasizes anticipating guest needs, exceeding expectations, and delivering timely solutions to ensure high-quality service and satisfaction. A supportive team environment and comprehensive benefits accompany this position.

Qualifications

• Experience with front desk duties, guest interaction, and billing processes.
• Strong communication and customer service skills.
• Ability to handle reservations and requests professionally.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Secure payment and verify/adjust guest billing accurately.
• Assist guests with reservations, requests, and information in a courteous manner.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.