Guest Service Agent

Peachtree Group; Lawrenceville (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Program and Fund

Job summary

Peachtree Group in Lawrenceville, GA is seeking a friendly Guest Service Agent to welcome guests, process check-ins and check-outs, secure payments, and verify billing, all while upholding brand standards.

You will assist guests with reservations, respond to requests promptly, anticipate needs, and offer creative solutions to ensure a memorable stay. The role emphasizes high-quality service and teamwork within our hospitality team.

Qualifications

• Guest-facing customer service abilities, strong communication, and problem-solving skills.

Responsibilities

• Process check-ins and check-outs, secure payments and verify billing.
• Assist guests with reservations and requests in a friendly, professional and timely manner.
• Ensure high standards of quality to maximize guest satisfaction.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.