Guest Service Agent

Peachtree Group; Denver (CO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group is seeking a Guest Service Agent in Denver to process check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional manner. This role upholds brand standards and aims to exceed guest expectations through proactive service.

We offer a comprehensive benefits package including medical, dental, vision, disability, and life insurance, a generous 401(k) match, and paid holidays/time off.

Qualifications

• Experience in guest service or hospitality is helpful.
• Strong communication and interpersonal skills.
• Ability to handle reservations and guest requests with professionalism.

Responsibilities

• Process check-ins and check-outs in a timely, accurate manner.
• Secure payment and verify/adjust guest billing as needed.
• Assist guests with reservations, requests, and inquiries with a friendly, solution-focused approach.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.