Guest Service Agent

Peachtree Group; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Guest Service Agent in Phoenix, AZ to deliver friendly, professional service at the front desk. You will greet guests, manage reservations, handle payments, and resolve requests while ensuring a high level of guest satisfaction and compliance with brand standards.

The role emphasizes anticipating guest needs, creating positive experiences, and supporting a balance between efficiency and personalized service, with a team-focused work environment and competitive

Qualifications

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payments and verify/adjust billing as needed.
• Assist guests with reservations and requests while upholding brand standards.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.