Guest Service Agent

Peachtree Group; Wesley Chapel (FL); On-site; USD 37,250,000 - 54,443,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group is seeking a Guest Service Agent in Wesley Chapel, FL to warmly welcome guests, process check-ins/outs, secure payments, and assist with reservations and requests in a professional, timely manner while upholding brand standards. This role emphasizes anticipating guest needs, solving issues creatively, and delivering exceptional service to ensure guest satisfaction.

The company offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, a

Responsibilities

• Process check-ins and check-outs.
• Secure payments and verify billing adjustments.
• Assist guests with reservations and requests.
• Maintain brand standards and ensure timely, professional service.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.