Guest Service Agent

Peachtree Group; Indianapolis (IN); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group is seeking a Guest Service Agent in Indianapolis to provide warm, professional service at the front desk. You will manage guest check-ins/check-outs, secure payments, and verify billing while assisting guests with reservations and requests in line with brand standards.

The role emphasizes anticipating guest needs and delivering creative solutions to ensure satisfaction, with a focus on high-quality service and timely responses.

Qualifications

• Experience in hospitality or guest services.
• Excellent communication and problem-solving skills.
• Ability to handle payments securely and accurately.

Responsibilities

• Process guest check-ins and check-outs with a focus on speed and accuracy.
• Secure guest payments and verify billing details.
• Assist guests with reservations, requests, and special needs while upholding brand standards.

Skills

Customer service

Billing & payments

Check-in/out

Reservation assistance

Education

High school diploma

Tools

POS system

CRM

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.