Guest Service Agent

Peachtree Group; Granbury (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

medical, dental, vision, disability, &

life insurance

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program and Fund

Job summary

Peachtree Group seeks a Guest Service Agent to warmly handle check-ins and check-outs, ensuring accurate payments and billing. You will assist guests with reservations and requests, aiming to anticipate needs and exceed expectations while following brand guidelines.

The role emphasizes friendly, professional service and creative problem-solving to deliver exceptional guest experiences in a fast-paced environment.

Responsibilities

• Process check-ins and check-outs in a timely, friendly manner.
• Secure payment and verify/adjust guest billing as needed.
• Assist guests with reservations and special requests while upholding brand standards.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.

• medical, dental, vision, disability, and life insurance.
• 401(k) retirement match.
• Paid Holidays and Paid Time Off.
• Employee Assistance Program and Fund.