Guest Service Agent

Peachtree Group; Florence (KY); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group is seeking a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, and secure payments while delivering friendly, professional service in every interaction. You will verify and adjust billing, assist with reservations and requests, and uphold brand standards to ensure guest satisfaction and a memorable stay.

This role emphasizes accuracy, courtesy, and problem solving to anticipate guest needs and contribute to a welcoming, high-quality experience at the

Responsibilities

• Processing check-ins/outs
• Securing payment, verifying and adjusting billing
• Assisting guests with reservations and requests
• Following brand standards to ensure guest satisfaction

Job description

Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.