Guest Service Agent

Peachtree Group; Austin (TX); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group in Austin, TX is seeking a Guest Service Agent to provide friendly, professional service at the front desk. You will process guest check-ins and check-outs, handle payments, and assist with reservations.

You will verify and adjust billing as needed, anticipate guest needs, and propose creative solutions while upholding brand standards. This role requires delivering high-quality guest experiences with punctuality and courtesy.

Qualifications

• Process guest check-ins and check-outs.
• Secure payment and verify/adjust billing.
• Assist guests with reservations and requests.

Responsibilities

• Process guest check-ins and check-outs.
• Secure payment and verify/adjust billing.
• Assist guests with reservations and requests.

Job description

Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.