Guest Service Agent

Peachtree Group; Lansing (MI); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group in Lansing, MI is seeking a Guest Service Agent to handle check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests. You will do so in a friendly, professional, and timely manner while upholding brand standards.

This role requires anticipating guest needs and exceeding expectations, delivering creative solutions to ensure exceptional service and guest satisfaction, and collaborating with team members to uphold quality

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.