Guest Service Agent

Peachtree Group; St. Louis (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group in St. Louis is seeking a Guest Service Agent to process check-ins and check-outs, manage payments, and assist guests with reservations and requests. This role prioritizes guest satisfaction by anticipating needs and exceeding expectations while adhering to brand standards.

In addition to competitive pay, the position includes a comprehensive benefits package, paid holidays, and a 401(k) retirement plan, ensuring a supportive environment for work-life balance.

Qualifications

• Strong communication skills and attention to detail are essential.
• Ability to anticipate guest needs and provide exceptional service.

Responsibilities

• Process check-ins and check-outs efficiently.
• Secure payments and verify billing details.
• Assist guests with reservations and special requests.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.