Guest Service Agent

Home2 Suites Lawrenceville; Lawrenceville (GA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group is seeking a Guest Service Agent in Lawrenceville, GA, to handle check-ins/outs, process payments, verify billing, and assist guests with reservations and requests in a friendly, professional manner.

The role emphasizes anticipating guest needs, delivering exceptional service, and upholding brand standards while working in a fast-paced hotel environment.

Qualifications

• Experience in guest services or hospitality preferred.
• Excellent verbal and written communication abilities.
• Ability to multitask and handle guest inquiries politely.

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payment and verify/adjust billing as needed.
• Assist guests with reservations and special requests.
• Anticipate guest needs and provide solutions aligned with brand standards.

Skills

Customer service

Communication skills

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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