Guest Service Agent

Peachtree Group Hospitality Management; St. Louis (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement match

Paid Time Off

Job summary

Peachtree Group Hospitality Management is hiring a Guest Service Agent in St. Louis, Missouri. This role is pivotal for processing check-ins and check-outs, ensuring guest satisfaction, and assisting with reservations. Ideal candidates will possess a friendly demeanor and a strong commitment to quality service.

The company offers a comprehensive benefits package including medical, dental, vision, and a 401(k) retirement match, along with Paid Holidays and Paid Time Off.

Qualifications

• Responsible for processing check-ins/outs and securing payment.
• Must assist guests with reservations and requests in a professional manner.
• Ability to provide exceptional service while complying with brand standards.

Responsibilities

• Anticipate guest needs and exceed expectations.
• Implement creative solutions to enhance guest satisfaction.
• Adhere to high standards of quality.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.