Guest Service Agent

Hilton Garden Inn Hotel; Denver (CO); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Hilton Garden Inn Denver is seeking a Guest Service Agent to warmly welcome guests, process check-ins and check-outs, secure payment, and verify billing. You will assist guests with reservations and requests, maintaining high standards of service and brand compliance to ensure satisfaction throughout the stay.

The role emphasizes anticipating guest needs, delivering creative solutions, and collaborating with team members to provide a seamless guest experience in a fast-paced hotel environment.

Qualifications

• Proven customer service ability in hospitality or retail.
• Accurate cash handling and payment processing.
• Experience with reservations and guest requests.

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payments and verify/adjust billing as needed.
• Assist guests with reservations and requests while upholding brand standards.

Skills

Guest service

Cash handling

Reservations

Job description

• Pay or shift range: $20.25 USD to $20.50 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.