Guest Service Agent

Hampton Columbus; Columbus (MS); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays & PTO

Employee Assistance Program

Job summary

Hampton Columbus is seeking a Guest Service Agent to warmly greet guests, manage check-ins/outs, process payments, and assist with reservations in a friendly, professional manner. This role emphasizes accuracy in billing and a commitment to guest satisfaction.

The position focuses on anticipating guest needs, exceeding expectations, and maintaining consistent brand standards while delivering exceptional service at the Columbus, MS location.

Qualifications

Responsibilities

• Process check-ins and check-outs for guests in a timely, friendly manner.
• Secure payment and verify/adjust billing to ensure accuracy.
• Assist guests with reservations and requests while upholding brand standards.

Skills

Customer service

Communication

Multi-tasking

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.