Guest Service Agent

Peachtree Group Hospitality Management; Glendale (CA); On-site; USD 33,751 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee assistance program

Job summary

Peachtree Group Hospitality Management in Glendale, CA is seeking a Guest Service Agent to warmly welcome guests, handle check-ins and check-outs, and secure payments with accuracy and professionalism. The role supports guests with reservations and requests, ensuring timely service while upholding brand standards.

Competitive benefits include medical, dental, vision, disability and life insurance, plus a 401(k) retirement match, paid holidays and paid time off, as well as access to the Employee

Responsibilities

• Processing check-ins and check-outs.
• Securing guest payments and verifying billing.
• Assisting guests with reservations and requests.

Job description

• Pay or shift range: $24.50 USD to $25 USD

  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.