Guest Service Agent

Hampton Inn Livonia; Livonia (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

The Hampton Inn Livonia is seeking a friendly Guest Service Agent to manage check-ins and check-outs, process payments, verify billing, and assist guests with reservations and requests in a courteous, timely manner.

This role upholds brand standards and aims to exceed guest expectations. The position offers a comprehensive benefits package including medical, dental, vision, disability, and life insurance, plus a 401(k) match, paid holidays and PTO, and access to an Employee Assistance Program.

Qualifications

• Experience in hospitality or customer service (implied by role).

Responsibilities

• Processing check-ins/outs
• Securing payment and verifying/adjusting billing
• Assisting guests with reservations and requests
• Upholding brand standards and delivering friendly, professional service

Job description

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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