Guest Service Agent

Hyatt-House-SAN-Jose-Airpor; San Jose (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Hyatt House San Jose Airport seeks a Guest Service Agent to welcome guests, handle check-ins/outs, secure payments, and assist with reservations and requests in a friendly, professional, timely manner while upholding brand standards.

This role emphasizes anticipating guest needs, exceeding expectations, and delivering exceptional service aligned with Hyatt House guidelines.

Qualifications

• Handle check-ins/outs and secure payment processing.
• Assist guests with reservations and requests in line with brand standards.
• Provide friendly, professional service to ensure guest satisfaction.

Responsibilities

• Process guest check-ins and check-outs accurately.
• Verify and adjust billing as needed.
• Support guests with reservations and special requests.

Skills

Customer service

Billing

Reservations support

Job description

• Pay or shift range: $20 USD to $21.50 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.