Guest Service Agent

Peachtree Group Hospitality Management; Farmington Hills (MI); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

A hospitality management company in Michigan is seeking a Guest Service Agent responsible for processing check-ins and assisting guests. The role requires excellent communication and problem-solving skills to provide a high standard of service. Peachtree Group offers a comprehensive benefits package, including medical/dental coverage, a 401(k) match, and Paid Time Off, promoting a healthy work-life balance. If you’re passionate about hospitality and guest satisfaction, consider applying for this rewarding opportunity.

Qualifications

• Strong communication skills and a friendly demeanor.
• Ability to handle multiple tasks efficiently.
• Experience in customer service is preferred.

Responsibilities

• Process check-ins/outs and secure payments.
• Assist guests with reservations and requests.
• Anticipate guest needs and ensure satisfaction.

Job description

Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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