Guest Service Agent

DoubleTree St Paul East; Saint Paul (MN); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Program

Fund

Job summary

DoubleTree St Paul East is seeking a Guest Service Agent in Saint Paul, MN. You will handle check-ins/check-outs, process payments, verify and adjust billing, and help guests with reservations and requests in a friendly, professional manner that aligns with brand standards.

We offer comprehensive benefits, including medical, dental, vision, disability, and life insurance, plus a 401(k) retirement match. Paid holidays and PTO support work-life balance, with access to an Employee Assistance

Responsibilities

• Process check-ins and check-outs.
• Secure payment processing.
• Verify and adjust guest billing.
• Assist guests with reservations and requests.

Job description

• Pay or shift range: $17 USD to $18 USD

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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