Guest Service Agent

Holiday Inn Express Washington DC Downtown; Washington (District of Columbia); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Guest Service Agent to provide friendly, professional service at our DC location. You will handle check-ins/check-outs, secure payments, and assist guests with reservations and requests while upholding brand standards.

We value proactive problem-solving and exceptional guest satisfaction, offering a supportive team environment with comprehensive benefits and growth opportunities.

Responsibilities

• Process check-ins and check-outs.
• Secure payment and verify/adjust billing.
• Assist guests with reservations and requests promptly.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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