Guest Service Agent/Night Auditor

Peachtree Group Hospitality Management; Modesto (CA); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Medical insurance

Dental and vision

401(k) match

Paid holidays

Paid time off

Employee assistance program

Job summary

Peachtree Group Hospitality Management in Modesto, CA is seeking a Guest Service Agent to welcome guests, process check-ins and check-outs, secure payments, and verify billing while delivering friendly, professional service in line with brand standards. The role focuses on anticipating guest needs, assisting with reservations, handling requests promptly, and upholding high quality service.

Benefits include medical, dental, vision, disability, life insurance, and a 401(k) match, plus paid

Qualifications

• Customer service oriented; professional communication.
• Cash handling and payment processing.
• Attention to billing details and accuracy.
• Reservation support and guest service coordination.

Responsibilities

• Process guest check-ins and check-outs.
• Secure and verify guest payments and billing.
• Assist guests with reservations and special requests.
• Provide friendly, professional service in line with brand standards.

Job description

• Pay or shift range: $16.90 USD to $17 USD
  
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.