Guest Service Agent

Peachtree Group; Delray Beach (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life Insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group in Delray Beach, FL seeks a Guest Service Agent to welcome guests, process check-ins and check-outs, and handle billing with accuracy and discretion.

You will assist guests with reservations and requests, work with a friendly, professional demeanor, and ensure service aligns with brand standards and quality expectations.

This role emphasizes proactive guest care, problem solving, and polite communication to contribute to a positive stay experience.

Qualifications

• Experience in hospitality or front desk preferred.
• Excellent communication and problem-solving skills.
• Ability to handle payments securely and accurately.

Responsibilities

• Process check-ins and check-outs.
• Assist guests with reservations and requests.
• Verify and adjust guest billing as needed.
• Provide friendly, professional service aligned with brand standards.

Skills

Guest services

Billing verification

Reservations support

Payment processing

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Benefits

• medical
• dental
• vision
• disability
• life insurance
• generous 401(k) retirement match
• Paid Holidays
• Paid Time Off
• Employee Assistance Program
• Fund