Guest Service Agent

Peachtree Group Hospitality Management; Dallas (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group Hospitality Management in Dallas, TX seeks a Guest Service Agent to handle check-ins/outs, process payments, verify and adjust billing, and assist guests with reservations and requests with a friendly, professional approach. The role emphasizes anticipating guest needs and delivering exceptional service while adhering to brand standards.

Benefits include medical, dental, vision, disability, and life insurance, plus a 401(k) match, paid holidays and time off, and access to an

Responsibilities

• Process guest check-ins and check-outs accurately and efficiently
• Secure payments and verify/adjust guest billing as needed
• Assist guests with reservations and requests in a friendly, professional manner
• Anticipate guest needs and deliver exceptional service while upholding brand standards

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.