Guest Service Agent

Peachtree Group Hospitality Management; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent in Washington, DC to deliver warm, professional service at the front desk. You will handle check-ins/outs, assist guests with reservations, and address requests while maintaining brand standards and accuracy in billing.

We offer a comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k) match, paid holidays, PTO, and access to an Employee Assistance Program and related funds.

Qualifications

• Friendly, professional demeanor with guest-centric approach.
• Excellent communication and multitasking abilities.
• Ability to handle payments and verify billing accurately.

Responsibilities

• Process check-ins and check-outs efficiently.
• Assist guests with reservations and special requests.
• Verify and adjust guest billing to ensure accuracy and compliance with standards.

Skills

Guest service

Communication

Problem solving

Cash handling

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.