Guest Service Agent

Peachtree Group; Miami (FL); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group is seeking a Guest Service Agent in Miami to process check-ins/outs, secure payments, verify billing, and assist guests with reservations in a friendly, professional manner. You will anticipate guest needs and provide creative solutions while upholding brand standards.

The role includes comprehensive benefits, Paid Holidays, Paid Time Off, and access to our Employee Assistance Program and Fund to support work-life balance.

Qualifications

• Experience in hospitality guest services.
• Ability to process check-ins/outs and handle payments.
• Strong communication and interpersonal skills.
• Commitment to brand standards and guest satisfaction.

Responsibilities

• Process check-ins and check-outs for guests.
• Secure payments and verify billing accuracy.
• Assist guests with reservations and special requests.
• Maintain high standards of service and brand guidelines.

Skills

Guest service

Billing adjustments

Reservations

Communication

Problem solving

Tools

POS system

Payment processing

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.