Guest Sales Pro: Wax Services & Retail Experience

EWC Growth LLC.; Chicago (IL); Sur place; USD 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Complementary Waxing Services

50% Off Our Exclusive Skincare Retail

401(k) Plan

Sick Leave

Company-Paid Life and Disability

Flexible Spending Accounts (FSA)

Pre-Tax Commuter & Transportation

Ongoing training and career pathing

Résumé du poste

EWC Growth LLC. is seeking a Guest Service Associate in Chicago to deliver exceptional guest experiences while meeting sales goals. You will educate guests on products, manage reservations, and assist with daily administrative tasks, all while upholding the brand’s standards and scripts.

The role requires strong communication, reliability, and a professional appearance. You will work on-site, support events as needed, and contribute to a welcoming, clean, and organized center environment.

Qualifications

• High school diploma or GED.
• 2+ years customer service experience or sales experience, preferably in a retail environment.
• Exceptional interpersonal skills.
• Excellent written and verbal communication with strong attention to detail.
• Good time management and organizational skills.
• Flexibility to perform external or internal events may be required.
• Ability to work flexible days and hours, including weekends/evenings.
• Exude a positive, friendly, and personable demeanor.
• Ability to receive and provide feedback.
• Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook.

Responsabilités

• Develop a thorough understanding of European Wax Center services and products.
• Upsell and cross-sell retail products & various waxing services.
• Educate guests on benefits and savings of Wax Passes.
• Arrive to work timely following the appropriate dress code, including wearing of the required name tag.
• Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Confirm each guest service(s) and offer recommended/related add on service(s).
• Administer check-ins and check-outs, processing payments, refunds and reservation requests.
• Inform the guest of the pre-booking benefits and how to utilize the app to reschedule.
• Organize the reservation book based on guest requests and associate availability.
• Perform opening and closing procedures for the center.
• Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms.

Connaissances

Interpersonal skills

Communication

Time management

Flexibility

Professional appearance

Feedback reception

Formation

High school diploma or GED

Description du poste

EWC Growth LLC. is seeking a Guest Service Associate in Chicago to deliver exceptional guest experiences while meeting sales goals. You will educate guests on products, manage reservations, and assist with daily administrative tasks, all while upholding the brand’s standards and scripts.

The role requires strong communication, reliability, and a professional appearance. You will work on-site, support events as needed, and contribute to a welcoming, clean, and organized center environment.