Guest Experience & Wax Services Sales Associate

EWC Growth LLC.; Chicago (IL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Waxing services

Skincare discount

401(k)

Sick leave

Life & disability insurance

FSA

Commuter benefits

Training programs

Job summary

EWC Growth LLC. is seeking a Guest Service Associate in Chicago, IL to create an exceptional guest experience while meeting sales goals. You will educate guests on products and services, upsell, and assist with daily administrative tasks.

The role requires timely arrival, proper dress code, and a friendly, professional demeanor. You will maintain a clean lobby, handle check-ins/outs, and use EWC terminology to tailor guest interactions.

Qualifications

• High school diploma or GED required.
• 2+ years customer service or sales experience.
• Excellent written and verbal communication; detail-oriented.

Responsibilities

• Develop understanding of European Wax Center services and products.
• Upsell and cross-sell retail products and waxing services.
• Educate guests on benefits and savings of Wax Passes.
• Process payments, refunds and reservation requests.
• Open/close the center and maintain a clean, welcoming environment.
• Assist guests with scheduling and app usage for rescheduling.
• Support management with daily administrative tasks.

Skills

Customer service

Interpersonal skills

Communication skills

Time management

Organizational skills

Flexibility

Feedback acceptance

Professional appearance

Education

High school diploma or GED

Job description

EWC Growth LLC. is seeking a Guest Service Associate in Chicago, IL to create an exceptional guest experience while meeting sales goals. You will educate guests on products and services, upsell, and assist with daily administrative tasks.

The role requires timely arrival, proper dress code, and a friendly, professional demeanor. You will maintain a clean lobby, handle check-ins/outs, and use EWC terminology to tailor guest interactions.