Guest Experience & Sales Associate

EWC Growth LLC.; Alafaya (FL); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Complementary Waxing Services

50% Off Our Exclusive Skincare Retail

401(k) Plan

Sick Leave

Company-Paid Life and Disability Ins.

FSA and Dependent Care Benefits

Pre-Tax Commuter Benefits

Training and Career Pathing

Job summary

EWC Growth LLC is seeking a Guest Service Associate to create an exceptional guest experience while helping achieve sales goals and supporting management with daily administrative tasks.

You will educate guests on services, upsell retail and waxing options, manage check-ins/outs, reservations, and payments, and maintain a clean, welcoming lobby. Strong interpersonal skills, flexibility, and a professional appearance are essential to thrive in this luxury environment.

Qualifications

• High school diploma or GED.
• Exposure to luxury service preferred.
• 2+ years customer service or sales experience, preferably in a retail environment.
• Exceptional interpersonal skills.
• Excellent written and verbal communication with strong attention to detail.
• Good time management and organizational skills.
• Flexibility to perform external or internal events may be required.
• Ability to work flexible days and hours, including weekends/evenings.
• Exude a positive, friendly, and personable demeanor.
• Ability to receive and provide feedback.
• Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook.

Responsibilities

• Develop a thorough understanding of European Wax Center services and products
• Upsell and cross-sell retail products & various waxing services
• Educate guests on benefits and savings of Wax Passes
• Arrive to work timely following the appropriate dress code, including wearing of the required name tag
• Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
• Confirm each guest service(s) and offer recommended/related add on service(s)
• Administer check-ins and check-outs, processing payments, refunds and reservation requests
• Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
• Organize the reservation book based on guest requests and associate availability
• Perform opening and closing procedures for the center
• Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

Skills

Interpersonal skills

Written & verbal communication

Time management

Organizational skills

Flexibility

Positive demeanor

Feedback reception

Professional appearance

Education

High school diploma or GED

Job description

EWC Growth LLC is seeking a Guest Service Associate to create an exceptional guest experience while helping achieve sales goals and supporting management with daily administrative tasks.

You will educate guests on services, upsell retail and waxing options, manage check-ins/outs, reservations, and payments, and maintain a clean, welcoming lobby. Strong interpersonal skills, flexibility, and a professional appearance are essential to thrive in this luxury environment.