Guest Experience & Wax Sales Advisor

EWC Growth LLC.; Waltham (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Complementary Waxing Services

50% Off Our Exclusive Skincare Retail

401(k) Plan

Sick Leave

Company-Paid Life and Disability Ins.

Flexible Spending Accounts (FSA) & Dep

Pre-Tax Commuter & Transportation Ben.

Ongoing training and career pathing

Job summary

EWC Growth LLC is seeking a Guest Service Associate to deliver an exceptional guest experience while meeting sales goals and supporting management with daily tasks. You will engage guests, explain services, and tailor recommendations to each visit.

Ideal candidates have 2+ years in customer service or retail, strong interpersonal and communication skills, and a professional appearance. Flexibility for weekends/evenings and the ability to handle payments and reservations are essential.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service or sales experience preferred.
• Strong interpersonal and communication skills.
• Excellent time management and organization.
• Willingness to work flexible days, including weekends/evenings.

Responsibilities

• Understand European Wax Center services and products.
• Upsell and cross-sell retail products and waxing services.
• Educate guests on benefits of Wax Passes.
• Assist guests with check-ins, payments, refunds, and reservations.
• Inform guests about pre-booking benefits and app usage.
• Organize the reservation book according to guest requests.
• Perform opening and closing procedures for the center.
• Maintain a clean, safe, and visually pleasing lobby and restrooms.

Skills

Interpersonal skills

Written & verbal communication

Time management

Organizational skills

Flexibility

Feedback receptiveness

Customer service experience

Professional appearance

Weekend/evening availability

Education

High school diploma or GED

Luxury service exposure (preferred)

Job description

EWC Growth LLC is seeking a Guest Service Associate to deliver an exceptional guest experience while meeting sales goals and supporting management with daily tasks. You will engage guests, explain services, and tailor recommendations to each visit.

Ideal candidates have 2+ years in customer service or retail, strong interpersonal and communication skills, and a professional appearance. Flexibility for weekends/evenings and the ability to handle payments and reservations are essential.