Guest Reservations Specialist — Upsell & Service

Riggs D.C; Washington (District of Columbia); Híbrido; USD 32.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Six complimentary nights each year at

Lore Group employee and family rates

Lore Group friends and family rates

50% employee discount and 25% friends

50% discount at Lore Group restaurants

Paid vacation days

Nine paid holidays

Seven paid sick days

Life insurance

401(k) with 5% match

Training and development programs

Descripción de la vacante

Riggs Washington DC is seeking a Reservations Sales Associate to answer calls, emails, and online inquiries and to manage reservations with care and accuracy. In this role you will promote upgrades, coordinate requests with hotel departments, and maintain guest profiles while delivering outstanding hospitality with a polished, professional demeanor.

A welcoming personality and flexibility in schedule are essential, with 1–2 years hospitality experience preferred.

Formación

• Excellent communication skills; verbal and written.
• 1–2 years hospitality experience preferred but not required.
• Ability to learn hotel and nearby events.
• Poise, elegance and calm demeanor in all situations.
• Exceptional organizational skills; flexible schedule required.

Responsabilidades

• Answer reservation calls, emails, and online inquiries professionally.
• Process new reservations, changes, and cancellations accurately.
• Provide guests with information about rooms, rates, amenities, and hotel services.
• Promote room upgrades and special offers when appropriate.
• Coordinate guest requests with hotel departments to ensure a seamless stay.
• Maintain accurate reservation records and guest profiles.
• Resolve reservation-related guest concerns promptly and professionally.
• Perform other duties as assigned.

Conocimientos

Communication skills

Hospitality experience

Organizational skills

Flexibility

Descripción del empleo

Riggs Washington DC is seeking a Reservations Sales Associate to answer calls, emails, and online inquiries and to manage reservations with care and accuracy. In this role you will promote upgrades, coordinate requests with hotel departments, and maintain guest profiles while delivering outstanding hospitality with a polished, professional demeanor.

A welcoming personality and flexibility in schedule are essential, with 1–2 years hospitality experience preferred.