Guest Reservations Specialist

Northern Quest; Airway Heights (WA); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading hospitality company in Washington is seeking a Reservation Agent to manage guest inquiries and reservations. This role requires a high school diploma and strong communication skills, alongside an ability to multitask in a fast-paced environment. Candidates should possess excellent organizational skills and a friendly demeanor to provide first-class customer experiences. The ideal candidate will have some experience in a four-star hotel setting and be computer literate, ready to deliver a positive guest experience at all times.

Qualifications

• Strong communication skills to interact with guests.
• Ability to provide exceptional service while multitasking.
• Experience in a four-star/four-diamond hotel preferred.

Responsibilities

• Handle guest inquiries, ensuring a positive experience.
• Maintain accurate reservation information using hotel software.
• Provide anticipatory service and meet guests' needs.

Skills

Computer literacy

Typing speed of at least 40 wpm

Excellent organizational skills

Interpersonal communication skills

Ability to handle high call volume

Education

High school diploma or GED

Tools

Microsoft programs

Job description

A leading hospitality company in Washington is seeking a Reservation Agent to manage guest inquiries and reservations. This role requires a high school diploma and strong communication skills, alongside an ability to multitask in a fast-paced environment. Candidates should possess excellent organizational skills and a friendly demeanor to provide first-class customer experiences. The ideal candidate will have some experience in a four-star hotel setting and be computer literate, ready to deliver a positive guest experience at all times.