Hotel Front Desk Specialist — Guest Experience

Remington Hospitality; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality in Washington, DC, seeks a Front Desk Associate to warmly welcome guests, assist with check-in/check-out, and help with pre-registration and blocking of reservations. You will manage reservations, know rate structures, and handle payments with accuracy.

The role requires quick, courteous service and strict adherence to hotel procedures, ensuring smooth daily operations at the front desk.

Qualifications

• Greet and assist guests with check-in/check-out promptly and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and promptly, ensuring proper entry of charges.
• Handle cash, checks and credit card information securely for hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to apply them; follow procedures for cancellations and relocations.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain working knowledge of Front Office systems and daily transactions.
• Manage cash handling including cash, checks, and credit card payments.
• Review reservations with special requests and block rooms accordingly.
• Understand rates, discounts, cancellations, and relocation procedures.

Skills

Front desk operations

Guest services

Cash handling

Reservations

Customer service

Job description

Remington Hospitality in Washington, DC, seeks a Front Desk Associate to warmly welcome guests, assist with check-in/check-out, and help with pre-registration and blocking of reservations. You will manage reservations, know rate structures, and handle payments with accuracy.

The role requires quick, courteous service and strict adherence to hotel procedures, ensuring smooth daily operations at the front desk.