Reservations & Guest Services Specialist - Luxury Hotel

Lore Group; Washington (District of Columbia); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Free hotel nights

Employee discounts

401(k) with match

Training programs

Complimentary meals

Job summary

Lore Group’s Riggs Washington DC property is seeking a guest reservations coordinator to handle calls, emails, and online inquiries with a warm, professional attitude. The role focuses on accurate reservations, guest information, and seamless service across departments.

Candidates with hospitality experience and excellent communication skills will thrive in a fast-paced, guest-centric environment that values elegance, organization, and flexibility in scheduling.

Qualifications

• Fun and welcoming personality required.
• Ability to learn and maintain knowledge of hotel services and local events.
• 1–2 years hospitality experience preferred.
• Excellent verbal and written communication skills.
• Maintain poise, elegance and calm demeanor in all situations.
• Strong organizational skills and attention to detail.
• Flexibility to meet business needs and schedule requirements.

Responsibilities

• Answer reservation calls, emails, and online inquiries professionally.
• Process new reservations, changes, and cancellations accurately.
• Provide guests with information about rooms, rates, amenities, and hotel services.
• Promote room upgrades and special offers when appropriate.
• Coordinate guest requests with hotel departments to ensure a seamless stay.
• Maintain accurate reservation records and guest profiles.
• Resolve reservation-related guest concerns promptly and professionally.
• Perform other duties as assigned.

Skills

Fun personality

Learn quickly

Hospitality experience

Communication skills

Poise and elegance

Organizational skills

Flexible schedule

Job description

Lore Group’s Riggs Washington DC property is seeking a guest reservations coordinator to handle calls, emails, and online inquiries with a warm, professional attitude. The role focuses on accurate reservations, guest information, and seamless service across departments.

Candidates with hospitality experience and excellent communication skills will thrive in a fast-paced, guest-centric environment that values elegance, organization, and flexibility in scheduling.