Reservations Associate - Guest Concierge

Riggs Washington DC; Washington (District of Columbia); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

6 complimentary nights a year at Lore

Employee rates for family and friends

Lore Discovery hotel discounts

Discounts at Lore Group restaurants/b

401K with match

Training and development programs

Complimentary employee meals

Referral incentive

Life insurance 1.5x salary

Job summary

Lore Group’s Riggs Washington DC is seeking a friendly reservations specialist to answer calls, emails, and inquiries for the hotel. You will process new reservations, changes, and cancellations and provide guests with room details, rates, and services to ensure a seamless stay.

Experience in hospitality is welcomed but not required; a warm personality, excellent communication, and organizational skills are essential.

Qualifications

• Hotel experience not required; fun, welcoming personality essential.
• Ability to learn and maintain knowledge of hotel and nearby events.
• 1–2 years hospitality experience preferred but not required.
• Excellent verbal and written communication skills.
• Poise, elegance and calm demeanor in all situations.
• Exceptional organizational skills.
• Flexible schedule to meet business needs.

Responsibilities

• Answer reservation calls, emails, and online inquiries professionally.
• Process new reservations, changes, and cancellations accurately.
• Provide guests with information about rooms, rates, amenities, and hotel services.
• Promote room upgrades and special offers when appropriate.
• Coordinate guest requests with hotel departments to ensure a seamless stay.
• Maintain accurate reservation records and guest profiles.
• Resolve reservation-related guest concerns promptly and professionally.
• Perform other duties as assigned.

Skills

Excellent communication

Hospitality mindset

Organizational skills

Flexible schedule

Calm demeanor

Job description

Lore Group’s Riggs Washington DC is seeking a friendly reservations specialist to answer calls, emails, and inquiries for the hotel. You will process new reservations, changes, and cancellations and provide guests with room details, rates, and services to ensure a seamless stay.

Experience in hospitality is welcomed but not required; a warm personality, excellent communication, and organizational skills are essential.