Guest Experience Specialist — Front Desk

StepStone Hospitality; Maryland Heights (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A Leading Hospitality Company in Maryland Heights is seeking a Front Desk Agent to welcome and assist guests. The ideal candidate is customer-oriented, has strong organizational and multitasking skills, and preferably has experience in front desk or service roles. Responsibilities include greeting guests, managing reservations, and handling inquiries to ensure a positive experience. Join this exciting team and thrive in a fast-paced environment!

Qualifications

• Exceptional customer service orientation.
• Experience in front desk or office management preferred.
• Proficiency in scheduling and billing software is a plus.

Responsibilities

• Greet and register guests, assign rooms and issue keys.
• Sort incoming mail and answer inquiries about hotel services.
• Maintain room availability records and handle payments.

Skills

Customer service experience

Strong organizational skills

Excellent communication skills

Multitasking abilities

Job description

A Leading Hospitality Company in Maryland Heights is seeking a Front Desk Agent to welcome and assist guests. The ideal candidate is customer-oriented, has strong organizational and multitasking skills, and preferably has experience in front desk or service roles. Responsibilities include greeting guests, managing reservations, and handling inquiries to ensure a positive experience. Join this exciting team and thrive in a fast-paced environment!