Guest Reservations Specialist – Fast-Paced Hospitality

ROOFTOP HOSPITALITY GROUP LLC; San Francisco (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Free food & snacks

Opportunity for advancement

Vision insurance

Job summary

A dynamic hospitality group in San Francisco is seeking a Reservationist to manage guest reservations and ensure exceptional service. The role requires strong communication and organizational skills, with experience in customer service preferred. Candidates should be detail-oriented and able to thrive in a fast-paced environment. This position offers flexible scheduling and a chance for advancement within the company.

Qualifications

• Prior experience in a restaurant, hospitality, or customer service role preferred.
• Professional appearance and demeanor.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Answer and manage incoming calls, emails, and online reservation requests promptly.
• Accurately record reservations in the restaurant's booking system.
• Monitor reservation patterns, waitlists, and walk-ins to maximize occupancy.

Skills

Strong communication skills

Excellent organizational skills

Interpersonal skills

Ability to multitask

Tools

OpenTable

Resy

SevenRooms

Job description

A dynamic hospitality group in San Francisco is seeking a Reservationist to manage guest reservations and ensure exceptional service. The role requires strong communication and organizational skills, with experience in customer service preferred. Candidates should be detail-oriented and able to thrive in a fast-paced environment. This position offers flexible scheduling and a chance for advancement within the company.