Guest Service Specialist: Reservations & Upsell Pro

Recruit Monitor; Fountain Valley (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A service-oriented company is looking for a Guest Service Agent to manage reservations and assist guests through various communication channels. The role includes selling rooms, responding to inquiries, and maintaining a professional image. Candidates should have a High School Diploma, customer service skills, and experience with PMS. The job requires effective communication and organizational abilities in a fast-paced environment.

Qualifications

• Minimum of at least 18 years of age.
• Some job-related experience preferred.
• Ability to learn and develop new skills.

Responsibilities

• Manage call activity and guest communication.
• Sell rooms and upsell when possible.
• Respond to guest inquiries and resolve complaints.

Skills

Customer service abilities

Excellent communication skills

Organizational skills

Problem solving

Education

High School Diploma

Tools

Property Management System (PMS)

Office 365

Job description

A service-oriented company is looking for a Guest Service Agent to manage reservations and assist guests through various communication channels. The role includes selling rooms, responding to inquiries, and maintaining a professional image. Candidates should have a High School Diploma, customer service skills, and experience with PMS. The job requires effective communication and organizational abilities in a fast-paced environment.