Guest Reservations & Events Specialist

Inn of the Mountain Gods Resort & Casino; Mescalero (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

Inn of the Mountain Gods Resort & Casino is seeking a Reservations Agent to handle phone reservations for hotel and events, explain resort offerings, and upsell services. The role involves use of the HIS system, delivering excellent guest service, and supporting guests with special requests.

The position requires strong communication and multitasking abilities, with a focus on accuracy and guest satisfaction.

Qualifications

• High School Diploma or GED; one-year experience in customer service.
• Excellent communication and computer skills; friendly attitude; dependability.

Responsibilities

• Answers, screens and routes all incoming calls to IMGR&C by using Telephone standards.
• Make reservations for new and returning guests under Transient, Apache Spirit Club, and Groups.
• Stay up to date on promotions for Apache Spirit Club reservations and information on rooms blocked for groups.
• Connecting interoffice and house calls by private branch exchange (PBX) Standards
• Maintains record of calls/ requests taken from calls.
• Performs other duties as required.
• Adheres to regulatory, departmental, and Casino policies and procedures.

Skills

Customer service

Communication

Computer skills

Education

High School Diploma or GED

Job description

Inn of the Mountain Gods Resort & Casino is seeking a Reservations Agent to handle phone reservations for hotel and events, explain resort offerings, and upsell services. The role involves use of the HIS system, delivering excellent guest service, and supporting guests with special requests.

The position requires strong communication and multitasking abilities, with a focus on accuracy and guest satisfaction.