Reservations & Guest Experience Specialist

Mohonk Mountain House; Butterville (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Mohonk Mountain House is seeking a Reservations Sales Agent to deliver outstanding service and drive bookings. You will handle new reservations, answer questions, and contribute to achieving department goals through effective selling and accurate data capture.

The role requires hospitality focus, strong communication, attention to detail, and the ability to manage calls, emails, and multiple tasks in a fast-paced environment while maintaining a friendly, professional demeanor.

Qualifications

• Prior hospitality or customer service experience preferred.

Responsibilities

• Help customers make new reservations, and answer questions regarding existing reservations with the utmost accuracy and detail to capture all important information.
• Assist guests by selling future reservations. Assist customers with questions regarding their existing reservations.
• Follow up with guest inquiry leads promptly for second chance bookings.
• Answer telephone calls and emails in a clear and professional manner.
• Attend required coaching sessions as scheduled to review call quality, Enhanced Lead Management compliance and productivity.

Skills

Customer service

Hospitality knowledge

Attention to detail

Communication skills

Multi-tasking

Proactive selling

Tools

Windows OS

Hospitality software

Job description

Mohonk Mountain House is seeking a Reservations Sales Agent to deliver outstanding service and drive bookings. You will handle new reservations, answer questions, and contribute to achieving department goals through effective selling and accurate data capture.

The role requires hospitality focus, strong communication, attention to detail, and the ability to manage calls, emails, and multiple tasks in a fast-paced environment while maintaining a friendly, professional demeanor.