Reservations & Guest Experience Specialist

Morongo Casino Resort & Spa; California; On-site; USD 25,000 - 36,000; Full time

Job summary

Morongo Casino Resort & Spa in California seeks a Reservations Agent to deliver exceptional guest service by handling individual and group bookings, managing the hotel switchboard, and providing detailed property information. You will process reservations by phone, email, and online platforms, while promoting hotel services and amenities.

The role requires strong communication, attention to detail, and the ability to work flexible shifts in a fast-paced, 24/7 environment.

Qualifications

• Associate’s degree in Hospitality, Business Administration, or related field preferred.
• 1–2 years in reservations, front desk, or customer service within hospitality.
• Experience with reservation software (Opera/Maestro) and PBX systems.

Responsibilities

• Process reservations via phone, email, and online platforms with accuracy.
• Provide room availability, rates, packages, and hotel amenities.
• Modify, confirm, or cancel reservations per guest requests and procedures.
• Promote resort services and upsell dining, spa, and room upgrades.
• Coordinate group and corporate bookings with internal departments.
• Operate the hotel PBX and route calls professionally.
• Maintain accurate reservation records and logs.

Skills

Verbal communication

Attention to detail

Multitasking

Confidentiality

Guest service

Education

Associate’s degree

Tools

Opera/Maestro

PBX systems

Microsoft Office

Job description

Morongo Casino Resort & Spa in California seeks a Reservations Agent to deliver exceptional guest service by handling individual and group bookings, managing the hotel switchboard, and providing detailed property information. You will process reservations by phone, email, and online platforms, while promoting hotel services and amenities.

The role requires strong communication, attention to detail, and the ability to work flexible shifts in a fast-paced, 24/7 environment.